frequently asked questions

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Convention/Fan-Meet: a convention/a fan-meet is an event taking place on one or several days during which actors come to meet their fans. Actors come to take pictures, sign autographs and many other activities that will be announced on our social media.

Meeting: a Meeting is the same as a convention/a fan-meet except it only lasts a day and usually, there is only one actor attending.

It is important to buy a PASS (available on our ticketings shared on the pages of our events and our social media) to access our events. Without a pass, you will not be able to get into the event.

A pass is an entry-ticket, you cannot buy extras without a pass. Without buying a pass, you will be refused from entering our events. An extra is an access to an activity with one or more guests at the convention of the event, in addition to the pass.

An extra can be for example a picture with a guest, their autograph, a meeting... You can buy them on our online ticketing, available on the page of our events and shared on our social media.

A panel is a moment where guests get together on stage with the audience and answer all of your questions.

Our guest announcements will be posted on our social media as soon as they are confirmed.

A fanbook is a book created by the fans, containing messages, pictures... for the guests. The person in charge of them will be randomly picked on the event's Facebook group.

Yes, you can pay in installments (only the pass) ! In order to do so, send us an e-mail. We reserve the right to decline a payment in installments.

No, unless you have our approval. But we reserve the right to refuse a sale.

We cannot ensure guests will not cancel, as schedules often change. If sadly, your favorite actor cancels their appearance at our event, we will offer several options:

1- refunds of the extras bought with them (and only the extras)

2- waiting for the name of the guest announced in their place and exchanging the extras with the replacement.

If the convention is cancelled, all participants (without exception!) will be entirely refunded (of passes and extras!)

You will have to come claim your pass from our staff on the morning of the event. Kind in mind that you will need to present an ID as well as all e-tickets sent to you by the ticketing's website. For people aged between 16 and 18, you will also need to show a parental signed authorization.

There are two variants:

If you are under 16, you will need to be accompanied by an adult. The adult will have to buy their own pass.

If you are aged between 16 and 18, you will need to show a parental signed authorization as well as a copy of the legal guardian's ID. Union Association reserves the right to deny someone access to the event if those conditions are not met.

An Extra Guest is a guest (actor) not included in any pass besides VIP passes.

Video recording are strictly forbidden everywhere and at all times during the event. Pictures with flashes are only allowed during the guests' arrival on stage for Q&A panels. During Q&A panels: only pictures without flashes are authorized.

Union Association's team members reserve the right to give a warning to those breaking these rules and to expel said participant if they are caught breaking the rules again, without any refund.

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